Mystery Shopper Audits with the Best Practices of Nike, Spotify, The North Face, Slack, Huel. Download
Download

It All Begins With The Purchase

We start with our Mystery Shopper — going through your complete buyer experience, from start to finish. Then we share with you everything we discover through our 33-step audit.

You book – we choose, pay and say:
5 audits per month only
Slots available:
Audits Of The Brands You Might Know
Nike (US store)

Total score: 25 / 33
Strong points: 20
Weak points: 3

It All Begins With The Purchase

We start with our Mystery Shopper — going through your complete buyer experience, from start to finish. Then we share with you everything we discover through our 33-step audit.

You book – we choose, pay and say:
5 audits per month only
Slots available:
Audits Of The Brands You Might Know
Slack

Total score: 17 / 30
Strong points: 13
Weak points: 9

It All Begins With The Purchase

We start with our Mystery Shopper — going through your complete buyer experience, from start to finish. Then we share with you everything we discover through our 33-step audit.

You book – we choose, pay and say:
5 audits per month only
Slots available:
Audits Of The Brands You Might Know
The North Face (UK store)

Total score: 26 / 33
Strong points: 23
Weak points: 4

It All Begins With The Purchase

We start with our Mystery Shopper — going through your complete buyer experience, from start to finish. Then we share with you everything we discover through our 33-step audit.

You book – we choose, pay and say:
5 audits per month only
Slots available:
Audits Of The Brands You Might Know
Spotify

Total score: 24 / 30
Strong points: 19
Weak points: 1

It All Begins With The Purchase

We start with our Mystery Shopper — going through your complete buyer experience, from start to finish. Then we share with you everything we discover through our 33-step audit.

You book – we choose, pay and say:
5 audits per month only
Slots available:
Audits Of The Brands You Might Know
Huel (UK store)

Total score: 27 / 33
Strong points: 24
Weak points: 3

It All Begins With The Purchase

We start with our Mystery Shopper — going through your complete buyer experience, from start to finish. Then we share with you everything we discover through our 33-step audit.

You book – we choose, pay and say:
5 audits per month only
Slots available:
Audits Of The Brands You Might Know
Nike (US store)

Total score: 25 / 33
Strong points: 20
Weak points: 3
Audits Of The Brands You Might Know 🔍
What You Will Get
Full 33-Step Audit (Google Doc)
We generate a 32-point guide, detailing your benchmarks and results, and what to work on, to get X times revenue growth. We analyse proof of concept, product-market fit, website experience, predictable acquisiton channels and the total Customer Value Journey (CVJ) of your client: from awareness and engagement to advocacy and promotion.
Best Google UX Practices (PDF)
We share with you internal Google UX playbooks for Retail (eCommerce) and Lead Gen (Startups). Optimisation of the main page, landing pages, menu, product pages, payment options, checkout pages and form optimisation — everything that Google shares with their startups, we share with you!
Invitation To A Call (CVT + Video)
If we analyse your results and see that your business is ready for scaling, we will invite you to a call to show you the Customer Value Tree (CVT) framework that we use to grow brands and startups X times. We will share with you an onboarding video of what to do next, to get the best results from working with our teams.
We generate a 33-point guide, detailing your benchmarks and results, and what to work on, to get X times revenue growth. We analyse proof of concept, product-
We share with you internal Google UX playbooks for Retail (eCommerce) and Lead Gen (Startups). Optimisation of the main page, landing pages, menu,
If we analyse your results and see that your business is ready for scaling, we will invite you to a call to show you the Customer Value Tree (CVT) framework
market fit, website experience, predictable acquisiton channels and the total Customer Value Journey (CVJ) of your client: from awareness and engagement to advocacy and promotion.
product pages, payment options, checkout pages and form optimisation — everything that Google shares with their startups, we share with you!
that we use to grow brands and startups X times. We will share with you an onboarding video of what to do next, to get the best results from working with our teams.
Mystery Shopper Audit FAQ
How long does it take to get my Mystery Shopper audit?
Less than 3 working days. After you input a website URL, someone from our research team will manually scan your marketing and website metrics. After it they will send it to our senior level managers, team leads or even CEO, to make a purchase — with video — to complete the customer experience cycle, before we then give you your full audit. Our researcher will send you estimations, comments and a free copy of this report directly to your email, so you always have it for future reference.
Is the Mystery Shopper audit free?

Yes, it’s completely free to get your Mystery Shopper audit. All you need to provide is a site URL and the email address you’d like your audit sent to. However, to start working with our team you need to follow the criteria that are mentioned below.
How many websites can I send for the Mystery Shopper check?
You can send any amount of website URLs. However, our research team will choose the most appropriate one and make the audit there.
What are the minimum criteria to start working with your team after the audit?
We work with eCommerce brands that have at least £10K (€12K / $15K) average monthly revenue. Startups should have at least closed their pre-seed investment round (£400K / €475K / $500K). If you have a network of websites with different geographies and domains, you can sum up the total average monthly revenue of all eShops/Startups you own and book the mystery shopper audit for the best performing one.
How long does it take to get my Mystery Shopper audit?
Less than 3 working days. After you input a website URL, someone from our research team will manually scan your marketing and website metrics. After it they will send it to our senior level managers, team leads or even CEO, to make a purchase — with video — to complete the customer experience cycle, before we then give you your full audit. Our researcher will send you estimations, comments and a free copy of this report directly to your email, so you always have it for future reference.
Is the Mystery Shopper audit free?

Yes, it’s completely free to get your Mystery Shopper audit. All you need to provide is a site URL and the email address you’d like your audit sent to. However, to start working with our team you need to follow the criteria that are mentioned below.
How many websites can I send for the Mystery Shopper check?
You can send any amount of website URLs. However, our research team will choose the most appropriate one and make the audit there.
What are the minimum criteria to start working with your team after the audit?
We work with eCommerce brands that have at least £10K (€12K / $15K) average monthly revenue. Startups should have at least closed their pre-seed investment round (£400K / €475K / $500K). If you have a network of websites with different geographies and domains, you can sum up the total average monthly revenue of all eShops/Startups you own and book the mystery shopper audit for the best performing one.
The eCommerce Brands We Helped To Grow X Times
Natural Skin Care
Revenue growth X10 times
Protein Shakers
Revenue growth X2 times
Sleeping products
Revenue growth X4 times
Knitting Kits
Revenue growth X1.5 times
Rose Bears
Revenue growth X1.75 times
Furniture
Revenue growth X3 times
The Startups We Helped to Scale and Fundraise The Next Round
Photography On-demand
Fundraised $1.3M
AdTech platform
Fundraised $73K
Transport Management System
Fundraised $2.6M
Fundraised $750K
Community platform
Inventory Management
Fundraised $125K
Career platform
Lead growth X3 times